Warranty registration how-to clip: avatar with your product image

A 20-second avatar clip can show owners how to register a warranty. Using the product image input, the per-second surcharge, script steps, and cost by tier.

5 min readSume
All posts

A warranty-registration clip is a good use of the avatar's optional product_image: the presenter explains the three steps while your product is in frame. The product image has to be a fetchable public HTTPS URL, and it adds a small per-second amount on every tier. Twenty seconds is enough for 'find the serial number, open the page, enter the date'.

What the product image costs

From the fixed rate table, the per-second rate with a product image is 0.194 dollars for standard, 0.258 for plus, and 0.58 for max, versus 0.184, 0.245 and 0.55 without. The difference is 1 cent, 1.3 cents and 3 cents per second respectively.

20-second warranty clip with and without a product image, avatar already created (Sume rate card, read 2026-10-07)
TierNo product imageWith product image
standard$3.68$3.88
plus (default)$4.90$5.16
max$11.00$11.60

A three-step script

  • Where to find the serial number on this product (name the exact spot visible on the product image).
  • The web page to open, named by the brand and the word registration, not a long URL.
  • The detail they need to have ready: purchase date and receipt, and how long to expect a confirmation.

Pick the image carefully

A clean product shot on a plain background helps the presenter hold the item in a natural way. A cluttered lifestyle photo gives the model more to confuse. If the serial number location matters, the photo should show that side, otherwise the script describes something the viewer cannot see. Use a first-frame preview to check, because the preview still shows how the avatar and product appear together before the render.

Product image or scene photo

If the product is not the point and the room is, use scene: { type: photo } instead, and omit product_image. The explainer comparison shows what each field sends. A warranty page is a case where the product matters, so the product image is right.

What the clip cannot do

It cannot read the owner's serial number back to them or confirm the registration; that is your form's job. State in the page text that the video is AI-generated, and give a human support route for edge cases such as gifts and second-hand sales, where the rules vary and the avatar cannot judge them.

Where to publish

Put the clip on the registration page, in the order confirmation email, and in the QR-linked quick-start card that ships in the box. Because the video is generated once, you can attach the same file to every product in a line, and render a new one only when the form or the product image changes. Keep the clip's job id with the product SKU so that a support agent can find the right file.

Sources

Related posts

More in Use cases

All Use cases posts

Written by Sume