IT helpdesk password reset video: 30-second AI avatar clip and cost

A password reset how-to is the clearest case for a rendered avatar clip: one 30-second video serves every employee who asks. It costs $5.52 on Sume standard, $7.35 on plus and $16.50 on max, once. Send the script to POST /v1/avatar-1.0/talking-video and host the finished media.sume.com URL in your intranet or ticket macro. See the avatar video docs.

Add captions for muted viewing

Inline captions burn into the final MP4 after generation. Turn them on with captions.enabled; styles include slam and tiktok-green. Inline captions are not a separate billed caption job, and a caption failure is a soft failure: the avatar job can still succeed with a clean video and captions.status=failed. Inline captions are refused when the estimated duration passes 60 seconds.

• Say menu names exactly as the screen shows them.
• Show no real passwords or addresses on screen.
• Re-render only when the sign-in page changes.

Cost of one reusable clip

Because the clip is made once, per-viewer cost goes to zero after the render.

Request with captions

The captions object sits next to the script.

curl -X POST https://api.sume.com/v1/avatar-1.0/talking-video \
  -H "Authorization: Bearer $SUME_API_KEY" \
  -H "Content-Type: application/json" \
  -H "Idempotency-Key: helpdesk-pw-reset-v1" \
  -d '{
    "avatar_handle": "it_host",
    "aspect_ratio": "16:9",
    "quality": "standard",
    "script": "To reset your password, open the sign-in page and choose forgot password. Enter your work email and wait for the message. Open the link within ten minutes and pick a new password. If no message arrives, check spam, then open a ticket.",
    "captions": {"enabled": true, "style": "slam", "language": "auto"}
  }'

curl https://api.sume.com/v1/jobs/JOB_ID/status -H "Authorization: Bearer $SUME_API_KEY"
curl https://api.sume.com/v1/jobs/JOB_ID/result -H "Authorization: Bearer $SUME_API_KEY"