Feedback request video for an NPS survey: AI avatar script, cost

A 10-second avatar clip that asks for survey feedback: what to say, what to leave to the email, and the cost for 1,000 sends if you render per segment.

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A survey ask works best as a 10-second Sume avatar clip: thank, ask one thing, point to the link. It costs $1.84 on standard, $2.45 on plus and $5.50 on max per render. Render one clip per customer segment, not per customer: five segments cost $9.20, $12.25 or $27.50. The route is POST /v1/avatar-1.0/talking-video, see the avatar video docs.

Keep the clip about the ask

Do not read the question scale aloud, and do not promise an incentive in speech. Put the link and the scale in the email. The 4-second floor means even a very short ask is billed as at least the shortest clip, so write a little more rather than less.

Cost per segment render

Ten seconds each, five segments.

Avatar Video 1.0 cost for 5 segment clips of 10 seconds, no product image (read 2026-10-05)
QualityUSD per secondOne clip5 clips
standard0.184$1.84$9.20
plus0.245$2.45$12.25
max0.55$5.50$27.50

Request

One request per segment.

curl -X POST https://api.sume.com/v1/avatar-1.0/talking-video \
  -H "Authorization: Bearer $SUME_API_KEY" \
  -H "Content-Type: application/json" \
  -H "Idempotency-Key: nps-segment-smb" \
  -d '{
    "avatar_handle": "success_host",
    "aspect_ratio": "16:9",
    "quality": "standard",
    "script": "Hi Chris, thanks for using the product this month. We would value one minute of your feedback. What worked, and what got in the way? The link below opens a short form. Thank you."
  }'

curl https://api.sume.com/v1/jobs/JOB_ID/status -H "Authorization: Bearer $SUME_API_KEY"
curl https://api.sume.com/v1/jobs/JOB_ID/result -H "Authorization: Bearer $SUME_API_KEY"

Sources

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