Call center roleplay training: customer persona clips with avatars

For agent roleplay practice, render customer prompts as short avatar clips: each is a customer persona speaking one line, and the trainee answers aloud. On Sume a 10-second prompt costs $1.84 on standard, $2.45 on plus and $5.50 on max; a bank of 24 prompts costs $44.16, $58.80 or $132.00. The clips are recorded, so the persona cannot react to the trainee: for live branching you need a live avatar, which Sume does not ship.

One avatar per video, several personas

Sume's current execution supports one resolved avatar per final video. Make a separate avatar handle for each persona (for example angry_customer, confused_customer) with the avatar creation route, then reference the handle in each request. Avatar creation is a one-time $0.95 per avatar.

Cost of a scenario bank

Twenty-four 10-second prompts, no product image.

One prompt

Persona avatars use their own handles.

curl -X POST https://api.sume.com/v1/avatar-1.0/talking-video \
  -H "Authorization: Bearer $SUME_API_KEY" \
  -H "Content-Type: application/json" \
  -H "Idempotency-Key: roleplay-double-charge-01" \
  -d '{
    "avatar_handle": "angry_customer",
    "aspect_ratio": "16:9",
    "quality": "standard",
    "script": "Hello, I was charged twice for the same order and I am not happy. I need this fixed today. Can you tell me what you are going to do about it?"
  }'

curl https://api.sume.com/v1/jobs/JOB_ID/status -H "Authorization: Bearer $SUME_API_KEY"
curl https://api.sume.com/v1/jobs/JOB_ID/result -H "Authorization: Bearer $SUME_API_KEY"